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Customer Coordinator
Benefits Pension Parking Season ticket loan Life Assurance Bupa Medical Cover Staff discount 25 days holiday, rising over time up to a maximum of 33 days. Overview Our award-winning client…
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Project Manager
Very well-established Company that design, supply and install specialist equipment, operating in a nice sector and providing high quality end to end solutions for their clients. £40,000 – £45,000 Based…
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Service Coordinator
Our client is a privately owned company situated in Leatherhead, seeking a Service Coordinator to join its team. The successful candidate will be responsible for scheduling reactive and routine preventative…
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Insurance Advisor
£25,000 – £27,000 Based in Epsom 22 days holiday, increasing to 27 days through service (plus bank holidays) Excellent training and development schemes with accelerated career progress Company funded CII…
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Trainee Insurance Advisor
£22,000 – £25,000 Based in Epsom 22 days holiday, increasing to 27 days through service (plus bank holidays) Excellent training and development schemes with accelerated career progress Company funded CII…
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Customer Service Advisor
£24,000 – £26,500 Based in Chessington Free Parking 20 days holiday plus bank holidays, rising to 25 days after one year Pension scheme Product discounts Medical Insurance Employee appreciation scheme…
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Trainee Policy Executive
£20,500 Based in Dorking Social/Charity events Car Parking Casual dress Fruit provided weekly Optional breakfasts provided daily Share Save scheme Overview: New opportunity as a trainee policy operations technician to…
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Trainee Insurance Advisor
Overview: We are looking for a Trainee Insurance Advisor to join us. This is a great opportunity to join a highly successful organisation, where you will be provided with full…
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Insurance Advisor
We are looking for an Insurance Advisor to join us. This is a great opportunity to join a highly successful organisation, where you will be provided with full training on…
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Customer Service Representative
£24,000 – £25,000 Based in Epsom Hybrid role after training 20 days holiday a year rising to 27 days Professional Study Support Free Parking Pension Scheme BUPA Membership Bonus Scheme Regular…
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Customer Service
Do you enjoy working with people and assisting them? If so a career in Customer Service could be right for you.
There are many different types of roles within Customer Services including;
- Customer Service Advisor
- Customer Service Team Leader / Customer Service Manager
- Account Manager
- Technical Support Advisor
Responsibilities for each role will vary, however they will all have the following in common;
- Dealing with customer enquiries via email and telephone
- Liaising with clients and identifying their needs
- Providing information about products or services
- Making product suggestions and recommendations
- Handling customer complaints and issues
- Working alongside other departments internally
- Keeping clients updated on products and services
- Updating internal systems and sending out correspondence
What skills are required?
- Excellent telephone manner
- Good communication skills
- Empathy
- Attention to detail
What are the prospects like?
- Often Customer Service Advisors, progress into Customer Service Team Leader or Customer Service Manager roles.