Customer Service

Customer Service

Do you enjoy working with people and assisting them?  If so a career in Customer Service could be right for you.

There are many different types of roles within Customer Services including;

• Customer Service Advisor
• Customer Service Team Leader / Customer Service Manager
• Account Manager
• Technical Support Advisor

Responsibilities for each role will vary, however they will all have the following in common;

• Dealing with customer enquiries via email and telephone
• Liaising with clients and identifying their needs
• Providing information about products or services
• Making product suggestions and recommendations
• Handling customer complaints and issues
• Working alongside other departments internally
• Keeping clients updated on products and services
• Updating internal systems and sending out correspondence

What skills are required?

• Excellent telephone manner
• Good communication skills
• Empathy
• Attention to detail

What are the prospects like?

• Often Customer Service Advisors, progress into Customer Service Team Leader or Customer Service Manager roles.