Client Account Manager

Location: Weybridge
Salary: £32,000 – £35,000

What’s on offer?

• Workplace pension scheme
• Free parking
• 28 days’ annual leave, including bank holidays

The Opportunity

A fast-growing organisation is looking for a proactive, highly organised and relationship-driven Client Account Manager to oversee key client relationships and ensure the highest standards of service and delivery.

Acting as the main point of contact for clients, you will play a pivotal role in managing the full client lifecycle, from onboarding through to ongoing account management and offboarding. You will work closely with internal teams to coordinate requests, monitor progress, resolve issues and ensure clients receive a consistently positive experience.

This is an excellent opportunity for someone who enjoys building strong relationships, coordinating multiple priorities and taking ownership of client satisfaction in a fast-paced environment.

Key Responsibilities

• Client onboarding and offboarding: Manage the onboarding process for new clients, ensuring all necessary tasks are completed and strong relationships are established from the outset. Coordinate offboarding processes professionally and accurately.
• Client relationship management: Act as the primary point of contact for clients, building trusted relationships and maintaining regular communication through scheduled calls and ongoing support.
• Communication and coordination: Manage incoming client enquiries and requests, ensuring they are directed to the appropriate internal teams and followed through to completion.
• Proactive issue resolution: Identify potential concerns, service issues or risks early, working collaboratively with internal teams to find effective solutions before they escalate.
• Internal collaboration: Lead regular meetings with department heads to review client feedback, celebrate successes and identify opportunities to improve service delivery.
• Task and deadline management: Monitor tasks assigned to internal teams on behalf of clients, ensuring work is completed accurately and within agreed timescales.
• Client support and development: Contribute to wider client wellbeing and development initiatives, including connecting clients with relevant external professional services where appropriate.

About You

You will be a confident communicator with a strong focus on building relationships, delivering excellent service and ensuring nothing falls through the cracks.

Ideally, you will bring:

• Excellent relationship management and communication skills, with the ability to build trust and maintain strong professional relationships.
• Outstanding organisational and time-management skills, with the ability to manage competing priorities effectively.
• A proactive, solutions-focused mindset and the confidence to address challenges before they escalate.
• Experience working in a fast-paced environment where responsiveness and attention to detail are essential.
• The ability to coordinate effectively across multiple departments and stakeholders.
• Strong attention to detail and a commitment to maintaining high standards.
• A positive, collaborative and accountable approach, with a willingness to take ownership and see tasks through to completion.

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Important Information

If you have not been contacted within five working days, unfortunately, your CV has not been shortlisted on this occasion.

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Optima Recruitment Limited is acting as a recruitment agency in relation to this vacancy and is an equal opportunities employer.