Customer Service Administrator

Want to be part of a fast-growing business with a friendly, supportive team?
We’re looking for someone with strong attention to detail, excellent customer service, and the ability to manage orders from start to finish with accuracy and professionalism.

• £23,000 – £25,000 salary (DOE)
• Based in Leatherhead
• Monday – Friday, 9am – 5:30pm

Benefits:

• 25 days holiday plus bank holidays
• Car parking
• Life Insurance after probationary period
• Healthcare after 3 years’ service
• Pension scheme
• Opportunities for career progression

Job Description:

• Manage the full order process with accuracy, from initial receipt to final delivery
• Monitor shared inboxes and ensure emails are directed to the appropriate teams
• Respond to customer enquiries promptly and professionally, offering effective solutions
• Collaborate with internal teams across sales, operations, and finance
• Identify and support opportunities to drive sales growth
• Support warehouse tasks including picking, packing, and dispatching orders accurately and on schedule

Person Specification:

• Meticulous attention to detail and a commitment to delivering accurate work
• Strong organisational skills with the ability to juggle multiple priorities effectively
• Familiarity with CRM platforms, Microsoft Office tools, and ideally Sage accounting software
• Clear and confident communicator, both in writing and in speech
• Self-motivated and proactive, with the ability to work independently and as part of a team
• GCSEs in Maths and English at grade 5 (or equivalent) or above

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.