Customer Service Representative

Our client is one of the leading employers in the area and are seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CMAP

Up to £23,000 ** Pension Scheme ** BUPA Membership ** Regular Performance Reviews ** Bonus Scheme ** Professional Study Support ** 20 days holiday a year rising to 27 days ** FREE PARKING

Based in Epsom, Monday – Friday, 8am – 6pm (on a rota basis) and working a Saturday (one in four Saturdays) rota (9:00am – 2.00pm) for which an additional allowance is paid.

What you’ll be doing as a Customer Service Representative;

• Dealing with telephone calls and responding efficiently to enquiries
• Issuing relevant literature, illustrations and application forms to customers
• Proactively following up enquiries with a view to converting these into applications
• Responding to requests for progress updates from customers
• Producing regular ad-hoc management information reports
• Conducting account transactions for new and existing customers

What you need to be considered for this Customer Service Representative role;

• Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
• Previous customer service / call centre experience is preferred but not essential
• Previous experience of handling incoming telephone calls
• A background in financial services, banking, insurance or similar would be an advantage
• Strong administrative and organisational ability and a keen attention to detail
• Confident, clear and professional telephone manner
• Flexible approach to working hours – participate in the Saturday morning rota