Customer Service Administrator

Customer Service Administrator

Genuinely fantastic company requires a Customer Service Administrator to provide outstanding service to their customer portfolio.

You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering exceptional customer experience.

Hybrid working available along with other fantastic benefits:

• Circa £27,000 salary (DOE)
• Monday – Friday, 37.5 hours per week
• Hybrid (after probation)

Benefits:

• 25 days holiday + bank holidays
• Generous pension scheme
• Car parking

Job Description:

• Managing order for assigned customers
• Collaborating with the sales team to monitor orders.
• Verify deliveries alongside the Customer Service Leader.
• Develop a strong, long-term relationship with customers.
• Provide essential product and order/contract information.
• Offer regular updates.
• Deliver appropriate support to resolve any customer complaints.
• Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
• Ad hoc as required to support the overall efficient operation of the company.

Person Specification:

• Good standard of education required.
• Demonstrated relevant customer service work experience.
• Strong written and verbal communication.
• Expertise in the MS Office suite, with a strong focus on Excel.
• Problem solver.
• Analytical with high attention to detail.
• Team player.
• Experience in change management.