Client Service Executive

Client Service Executive

 Our client is looking for a proactive and customer‑focused Client Service Executive to join their friendly, ambitious and growing team.

You will be the first point of contact for client/customer queries via their service desk and telephone support line, while maintaining accurate and up‑to‑date information on their CRM systems. You will also play a key role in onboarding and training new customers, facilitating product enquiries, and supporting light account management activities in close collaboration with the wider Commercial team.

• £30,000 – £35,000 (DOE)
• Leatherhead
• Monday to Friday, 9.00 am – 5.30 pm
• Hybrid (3 days office)
• Free parking
• 25 days holiday
• Excellent company benefits

Aptitude, Skills & Abilities

• Strong client facing and presenting skills.
• Ability to demonstrate products to customers.
• Proficient in Outlook and MS Office.
• Presentation skills: able to convey a point in a clear and effective way while delivering in a professional yet warm and personable style.
• Comfortable managing multiple customer enquiries at once and prioritising effectively.
• Strong follow‑through to ensure customer issues are fully resolved.
• Ability to learn new systems and processes quickly.

Personal Attributes / Disposition    

• Communication skills: excellent verbal, written and interpersonal

• Results orientation: you are a person who likes to complete a project on time and done well.

• Teamwork: able to work effectively with others in a group and participate in new ideas generation.
• Approachable and friendly style when engaging with customers.
• Takes ownership of tasks and sees things through to completion.
• Open to feedback and willing to adapt based on team or customer needs.
• Shows initiative and suggests improvements when spotting inefficiencies.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.