Customer Service Representative

* *Genuine career progression and a benefits package which is second to none**

A great opportunity to work for one of the leading employers in the area who offer professional and structured training and development opportunities.

Opportunities to study for professional qualifications, including the CeMAP

• Based in Epsom
• Up to £26,000 (DOE) + discretionary bonus
• 23 days holiday (rising to 27 days) + bank holidays
• Hybrid (after training)

Job Description:

• Dealing with telephone calls and responding efficiently to enquiries
• Issuing relevant literature, illustrations and application forms to customers
• Proactively following up enquiries with a view to converting these into applications
• Responding to requests for progress updates from customers
• Producing regular ad-hoc management information reports
• Conducting account transactions for new and existing customers

Person Specification:

• Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
• Previous customer service
• Previous experience of handling incoming telephone calls
• A background in financial services, banking, insurance or similar would be an advantage
• Strong administrative and organisational ability and a keen attention to detail
• Confident, clear and professional telephone manner

Benefits

• Pension Scheme
• BUPA Membership
• Professional Study Support
• Free Parking
• Social Events
• Staff monthly draw
• Perkbox
• Life assurance
• Income protection
• Season ticket loan
• Buy and sell holiday