Graduate Technical Support

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client’s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical environment, where you will gain hands-on experience and grow into a key part of their operations.

• Based in Leatherhead
• £26,000 – £28,000 salary (DOE)
• Monday – Friday

What You’ll Be Doing:

In this Graduate Technical Support role, you will be at the heart of our client’s service delivery team, supporting customers and engineers to ensure everything runs smoothly.

Don’t worry if you don’t have lots of experience—they will provide training and support to get you up to speed.

Your responsibilities will include:

• Acting as the first point of contact for customer technical enquiries—helping solve problems or escalating them to the right team member.
• Logging and tracking customer requests and service tickets using HubSpot software.
• Preparing accurate quotes and following up with customers to provide updates or answer questions.
• Coordinating service orders and ensuring they’re entered correctly into our systems (Sage).
• Supporting engineers by processing their reports and helping move jobs through to invoicing.
• Working with the finance team to resolve any payment or billing queries.
• Keeping all service documentation and records up to date in SharePoint.
• Checking stock availability of spare parts in collaboration with the purchasing team.
• Contributing to the improvement of internal processes by suggesting updates to guides and documentation.
• Offering support to team members and stepping in to assist during busy periods or holidays.

What We’re Looking For:

This role is ideal for someone who’s eager to learn, enjoys helping others, and wants to build a strong foundation in technical operations and customer service.

We’d love to see:

• A degree in a relevant subject (e.g., Mechanical Engineering, Business, IT, or similar).
• A keen interest in technology and how things work.
• Strong organisational and time-management skills.
• Confidence using Microsoft Office tools (Excel, Word, Outlook).
• A positive attitude, strong communication skills, and a willingness to get stuck in.
• The ability to multitask and remain calm under pressure.
• A proactive mindset—you’re someone who takes ownership and enjoys solving problems.
• A collaborative team player who’s also happy to work independently.

Why Join Them?

• Hands-on training and mentoring from experienced team members.
• Clear development pathways and the chance to grow into more senior roles.
• Supportive team culture with a focus on continuous improvement.
• Real responsibility from day one—your work will make a difference.
• A dynamic, growing company that values fresh ideas and initiative.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.