Customer Service Advisor

• £24,000 – £26,500
• Based in Chessington
• Free Parking
• 20 days holiday plus bank holidays, rising to 25 days after one year
• Pension scheme
• Product discounts
• Medical Insurance
• Employee appreciation scheme
• End of year bonus

Overview:

This position is focused on managing customer communications and provide a high quality of customer service. Efficiently manage general administrative tasks, updating customer accounts and dealing with correspondence.

Job Description:

• Assisting with order and payment processing
• Handling incoming calls and providing excellent customer service at all times
• All postal correspondence and emails should be answered within 24 hours of receipt
• Ensure that all requests from the customer are actioned accurately and sufficiently
• Raise awareness of repetitive complaints or potential problems, with the Customer Service Supervisor

Person Specification:

• Previous experience of working in a customer service environment
• A commitment to providing good customer service
• Excellent telephone manner
• Strong written and oral communication skills
• Attention to detail
• Enthusiastic team player
• Strong IT skills
• Good numeric skills and capable of multi-tasking

Apply now for more information