Resident Manager (12-month FTC)

Exciting opportunity to join our client’s growing team as a Resident Manager where you will be accountable for providing an exceptional and seamless resident experience.

• Based in Leatherhead
• £35,000 – £38,000 (DOE)
• Monday – Friday, 9am – 6pm
• Alternate Saturdays (rota), 9am – 5pm
• 40 hours per week

Benefits:

• 25 days holiday + bank holidays
• Contributory pension
• Parking on site
• Private medical

Job specification:

• Conduct property viewings, ensuring smooth transition from inquiry to reservation for optimal occupancy.
• Communicate confidently with prospective tenants, current residents, and all relevant parties.
• Provide exceptional service from initial inquiry through move-in and throughout the residency.
• Drive customer satisfaction across platforms (Zendesk, Google, Homeviews, HubSpot).
• Achieve targets for occupancy, pricing, revenue, and NPS.
• Complete inventory check-ins/outs using Inventory Base.
• Inspect properties for maintenance standards and report issues.
• Manage the move-out process and deposit release via TDS Custodial scheme.
• Ensure accurate data recording and adherence to policies.
• Support resident events, office functions, and holiday cover duties.
• Assist with ad-hoc tasks as needed.
• Manage utility bills for void units and coordinate with utility companies.
• Oversee parcel/postal deliveries, ensuring compliance with processes.

Person specification:

• ARLA or equivalent qualification (Level 3 essential, Level 4 desirable).
• Proven experience in customer service within lettings/property management.
• Proficient in Microsoft Office and industry systems (e.g., Yardi, RentCafe, HubSpot).
• Experience in property viewings and leasing.
• Strong interpersonal skills, engaging confidently with all stakeholders.
• Solution-focused with a problem-solving mindset.
• Adaptable, resilient, and able to manage pressure.
• Detail-oriented with strong organisational skills.
• Excellent communication, both written and verbal.
• Self-motivated and proactive.