IT Support Technician

Our client specialises in providing managed hosting services to the SME businesses.  The Company have enjoyed steady growth into varied sectors including financial, engineering and recruitment.

Their expertise focuses on transitioning customers’ IT services to a managed hosting service, whether they’re using on-premises solutions or existing hosted solutions.

They are recruiting for a permanent full time IT Support Technician to take on the responsibility of providing support to their growing base of clients.  This is a small team where training and on-the-job coaching will be provided – you will not be treated like a number.

Being a small business, your exposure to varying technologies and commercial aspects will provide unparalleled learning opportunities and challenges.

This is the perfect opportunity for an ambitious individual to start their technical career with a leading company in the cloud computing industry.

Key duties:

• Act as a point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents, and requests
• Logging tasks and documenting fixes via service desk call logging system
• To maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary
• Publish support documentation/knowledge base articles to assist staff with requests for information and provide staff training if required
• Contribute to project work when required

Desired skills:

• Ability to build and maintain strong relations with colleagues and customers
• Excellent analytical and problem-solving skills
• Can do attitude and teamwork skills
• Good written and oral communication, with a high proficiency in English
• Strong organisation and time keeping abilities
• Good basic computer technical understanding

Personal attributes:

• Flexible and adaptable
• Positive, attitude and energy
• Tech enthusiast
• Able to work under pressure
• Self-motivation and a drive to progress career

Desired qualifications:

• 5 GCSE’s at grades A*-C/9-4 (or equivalent) including maths, science, and English

What they offer:

•  £24k – £28K (dependant on experience)
• 22 days holiday (not including bank holidays)
• Pension
• Monday – Friday 9am – 5:30pm
• Based in Reigate Surrey
• On site car parking available