IFA Support

Well established and highly successful, professional IFA practice, evolving due to changes that have happened during these times is looking for an experienced IFA Administrator to join the team.

Job Description:

• To check new business cases prior to submission ensuring forms are completed correctly
• To submit all new business to life, pension and investment offices within 24 working hours
• The use of secure email, passwords and portal/Wealth Platform for data sensitive client/provider communication
• Daily self-management and prioritisation of own pipeline cases, incoming work and requirements of advisers, clients and the administration team.
• Daily fund movements and trades to be actioned within 24 hours of receipt and prioritised accordingly.
• Cases diarised with correct level of priority applicable to individual case; be pro-active completing all chase ups.  Inform adviser, client and introducer (where appropriate) of all progress.
• Full client fact find detail to be accurately loaded on to database and data to be kept up to date at all times including addresses, plan status, diary activities, client agreements.
• Daily incoming post to be actioned efficiently
• Checking that all investments, pensions, assurance plans have been set up correctly and providing clients with valuations and policy documents as appropriate.
• Produce accurate portfolio valuations in time for client reviews
• Submit and follow up on letters of authority and change of agency forms, ensuring all documentation required for pension reviews and transfers are obtained and provided to the Adviser or Paraplanner.
• Obtain pension, investment, annuity, PHI and group life quotations/projections/information when required.
• Obtain surrender values and submit papers to providers to surrender policies, ensuring all compliance requirements are strictly adhered to including all registers, forms and suitability letters.
• Occasional booking of client meetings on the adviser’s behalf should they require.
• Ensure all cases are put on risk on the database immediately when cover has been affected, investments/pensions set up.
• Answer incoming telephone calls when Reception is unable to take the call and pass on relevant messages to Reception to handle or direct to Adviser.
• Develop good communication skills with advisers and clients making sure that the adviser is aware of any changes in circumstances, which will affect service/business being provided.
• Maintaining a professional manner at all times when speaking to clients and providers.
• Ensuring that monthly pipeline meetings are arranged and attended, and each case individually checked.

• To observe/abide by company compliance instructions at all times and follow administrative processes thoroughly and accurately.
• Assist other members of the team, ad hoc tasks, and build a good level of rapport.
• Working within a team of six

Person Specification:

• A good level of sales support experience gained within an IFA/Financial Planning/investment/pension office
• The ability to self-manage workloads
• Initiative, logic in solving problems
• Highly professional communication skills, in writing and via the phone

Additional Information:

• Based in Fleet (remote working or a mixture of both will be considered
• Salary: up to £25,000 (will consider £26k for a candidate with a good working knowledge of platforms)
• Monday – Friday 9-5.30pm
• Career progression/training/excellent benefits