Front of House Manager

A fantastic opportunity to work within outstanding surroundings for an exclusive company who work within the leisure industry. 

Managing a team, you will be responsible for running the operations of the reception, reservation and outlets. Guest satisfaction is paramount with a strong emphasis on the sense of arrival.

Job Description:

• Hold financial responsibility, ensuring that expenses are controlled in line with budget targets
• Analyse monthly P&L Accounts with Reception Manager and devise action plan
• Overseeing the creation of yearly departmental budgets
• Attend revenue meetings to grow the business year on year utilising promotional sales incentives
• Lead and inspire staff whilst ensuring that each Head of Department is working to their optimum Maximising income opportunities, adhering to budgets, identifying and satisfying training needs
• Liaise with the Executive Housekeeper and Duty Managers for bedrooms allocations and amenities
• Direct and coach leadership team and associates to promote and maintain a high level of member/guest service in line with SOP’s and Leading Quality Assurance standards
• Develop and maintain high employee morale through effective communication and reward and recognition programs as well as promoting a climate of enthusiasm and encouragement
• Oversee training programs of newly hired staff and develop existing staff skills
• Lead the business with a sharp focus on quality of service and physical product
• Monitor appearance and work standards of staff to ensure that the highest standards of service
• Maintain House and public areas in pristine condition
• Work alongside the Maintenance Manager to oversee any redecorations, refurbishment, etc…
• Ensure any accidents to colleagues, members, guests or visitors are reported
• Attend monthly H&S meeting and action any relevant items in a timely manner
• Undertake responsibility for supervising, training and instructing House team in terms of Health and Safety

Person Specification:

• Previous managerial experience within a luxury 4-5 star environment
• Previous experience at Assistant Manager level looking to step up or at Manager level
• Management tasks for a small team including performance/onboarding/rotas/training etc.
• Experience working to and maintaining brand standards with a team
• Experience working in a member’s club/hotel 4*and above
• Bedroom/sales management
• Experience working with a system such as Opera or Fidelio (Opera is used here)
• Duty management experience/complaint handling/H&S/First Aid – desirable

Additional Information:

• Based in Epsom
• Salary negotiable
• 40 hours a week
• Contribution Pension Scheme
• Life Insurance
• Fatal Accident Cover
• Income Protection
• Simply Health Cash Plan
• Ability to buy (increase) or sell (decrease) your holiday allowance by up to 5 days
• Onsite parking and breakdown cover
• Cycle to Work scheme
• Free Meals
• Bonus scheme – up to 10% of basic salary