Front of House Manager

Front of House Manager

Ensure the smooth and efficient running of the Reception and front of house areas (Main reception area, changing rooms, briefing room and customer facilities).

General Responsibilities

• Ensure that all visitors receive prompt handling and a courteous upon entering the building
• Fully conversant with the accident/incident procedures
• Notify all relevant staff of their visitors and to ensure the visitors log is completed
• Ensure all visitors & customers are issued with and wear visitor passes and wrist bands
• Provide administrative support to the Sales and Personnel Team
• Provide support to the catering team when required
• Cover breaks and any absences of the Receptionist Team
• Carry out any tasks or duty required ensuring the seamless operation of the business
• Ensure all Front of House areas are kept clean and tidy
• Ensure adequate stock levels are maintained as per customer and business needs
• Train and induct receptionists
• Set targets and monitor active selling within the Front of House team

Person Specification

• Staff Management experience
• First Aid at work certificate – preferred
• Excellent communication skills, both written and verbal
• Excellent interpersonal skills and diplomacy
• Experience within a customer service team environment
• Computer literate with knowledge of MS Office – essential
• Confident, with the ability to manage crowds and team

Additional information:

• Based in Esher
• £23,000 + £1K bonus based on merchandise sales
• 40 hours a week (Must be flexible with working evenings as well as some weekends)
• 20 days holiday + bank holidays
• Stakeholder pension