Great employer with a fantastic benefits package are seeking a new Engineer to carry out the following;
Support sales into the Telecommunications/Broadband Service Provider market for fibre cable and connectivity products. You will be assigned to the Telco team and work closely with the Sales Managers and Applications Engineering Manager to provide technical knowledge, training and support to Customers including Service Provider staff, Contractor staff and Channel Partners throughout the entire business relationship from pre-sales through to in-life support.
Your role will be to deliver the above to Customers in a timely, professional, and accurate manner. You will constantly focus on understanding Customers and their needs. You will be required to work closely with customers on their applications & projects and assist in developing solutions utilizing support from global R&D teams.
You will ensure that the business is driven to deliver Customer needs and always look for ways that we can improve our service, expand sales, and increase market share.
You will aspire to become FEL’s Field Engineering and Demonstration Specialist for the entire range of the Companies products. You will be required to travel regularly throughout the UK and occasionally in Europe (as customer demand requires).
Support Sales Team in Customer Engagements during product sales cycle.
Provide training to Customer, Contractor and Channel Partner staff as required during entire customer relationship life cycle.
Technical support (remote and in-person) for Customers during initial adoption of Fujikura technology or at any time when the Customer experiences issues/problems.
Interact with all internal stakeholders to resolve any customer issues that are seen as new or unusual and cannot be dealt with immediately.
Attend Customer sites as required.
Develop programs and content for all support and training in conjunction with R+D, Sales, Marketing & Product Mgmt.
Strong understanding and knowledge of Telecoms/Broadband Networks
IT literate: SAGE X3, Microsoft office 365, Teams, Share point, One Drive, Wetransfer
Strong communications skills – presentations, demonstrations, verbal and written communications, listening.
Fujikura/AFL software for all different product models (engineers
Company bonus up to 20% shared amongst eligible staff (if revenue achieved) – no commission.
Flexi – time: core hours 10am – 4pm with a minimum 7.45-hour day.
Cash plan up to £530 to spend on dental/ eye care/ physio/ health screens/ diagnostics/ counselling
Group income protection (after 26 weeks employment)
20 days holiday (plus 8 bank holidays)
Buy/ sell holiday scheme – up to 5 days
**Pension can be from day 1 but no later than 3 months employment.
Group Gym membership
free tea and coffee
There are other benefits which are offered as we have timeshares in Wales and Scotland/ £500 retirement accrual after 48 years old – payable on retirement/