Delegate Manager

Delegate Manager

Working for this fantastic, creative company on a hybrid basis, this role is responsible for creating, managing and reporting on registration data and manage delegate communications.

Job Description:

• Attend all client meetings to ensure full understanding of project requirement
• Plan and produce project timelines and milestones for delegate management
• Manage personal, client specific, meeting specific shared inboxes
• Manage communication of delegate status updates to clients in a timely manner
• Manage ongoing communication of data to suppliers within project timeframes
• Manage the checking and cleansing of all external data received from clients and/or suppliers
• Accurately prioritize problems/initiatives in time-sensitive situations
• Manage all data obtained during the registration process ensuring checking and cleansing regularly throughout the lifecycle of the meeting
• Manage & utilise all training and process documents, project plans and communication documents
• Reporting
• Manage client expectations with regard format/types of reports and frequency of reports
• Manage and deliver status reports, progress reports & supplier reports as standard
• Work with suppliers to obtain best prices and best practice throughout all projects
• Directly liaise with suppliers to provide data lists for applicable services

Person Specification:

• Experienced in delivering Congresses, Investigator Meetings & Advisory Boards.
• Good knowledge of industry codes of conduct
• Good knowledge of internal healthcare compliance programs and policies.
• Proficient in the use of Cvent Event Management Tools
• Must have proven experience in a similar role
• Excellent attention to detail and organisation skills

Additional Information:

• Based in Leatherhead (hybrid)
• £34,000 – £38,000
• 25 days holiday per year plus bank holidays
• Discretional Annual Profit Related Bonus (not guaranteed) (Must have worked for the company for 6 months to be eligible)
• Health Insurance
• Pension 4% contribution
• Childcare Vouchers
• Commission for all New Client Business introduced (% paid for the first year of business)
• Flexible Working (Business needs will always prevail therefore all successful candidates need to be prepared to attend office up to 5 days if required however, and where appropriate, managers may assign work from home at their discretion).