Customer Service Executive

Genuinely fantastic company in the heart of Esher requires a Customer Service Executive to provide an outstanding service to their customer portfolio throughout every stage of the order process.

You will play a key role in driving commercial success by ensuring seamless operations and exceptional customer experience.

Hybrid working available along with other fantastic benefits:

• Based in Esher
• Circa £25,000 salary (DOE)
• Monday – Friday, 37.5 hours per week
• Hybrid – 2 days WFH (after probation)

Benefits:

• 25 days holiday + bank holidays
• Generous pension scheme
• Employee Assistance Program
• Critical Illness Cover x 1 year’s salary
• Income Protection – after 13 weeks of sickness, company pay 75% of salary
• Death in Service x 3 year’s salary
• Healthcare cash back scheme which offers up to £200 on optical, hearing, physio, prescription charges amongst others

Job Description:

• Manage the daily order book for assigned customers.
• Collaborating with the Sales team to monitor orders.
• Verify deliveries alongside the Customer Service Leader.
• Develop a strong, long-term relationship with customers.
• Provide essential product and order/contract information.
• Offer regular updates.
• Deliver appropriate support to resolve any customer complaints.
• Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
• Ad hoc as required to support the overall efficient operation of the company.

Person Specification:

• Good standard of education required.
• Demonstrated relevant work experience.
• Strong written and verbal communication.
• Expertise in the MS Office suite, with a strong focus on Excel.
• Problem solver.
• Analytical with high attention to detail.
• Team player.
• Experience in change management.