Customer Service Administrator

How would you like to work with a fast-growing business in a fun loving and friendly team? Working within the customer service team, you would be providing a seamless service to customers while maintaining high standards of efficiency, accuracy and professionalism. The role requires a sharp eye for detail, the ability to manage end-to-end order processing with exceptional customer service skills and credit control support.

• Based in Leatherhead
• £25,000 – £27,000
• Mon – Friday, 9am – 5:30pm (Friday 4pm finish)
• 25 days holiday plus bank holidays
• Car parking
• Life Insurance after probationary period
• Healthcare after 3 years’ service
• Pension scheme

Job description:

• Accurately handle all stages of the order cycle, from receiving orders to the final delivery
• Assist and follow up on outstanding invoices to maintain a healthy cashflow
• Respond promptly and professionally to customer enquiries, providing solutions
• Work closely with the sales, operations and finance team
• Maximize sales opportunities

Person specification:

• Exceptional attention to detail and a high level of accuracy
• Proven experience in order processing, credit control or a similar role
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Proficient use of CRM systems, Microsoft Office Suite and Sage
• Excellent communication skills, both verbal and written
• A proactive attitude and the ability to work both independently and part of a team
• Good level of education