Customer Coordinator

Benefits

• Pension
• Parking
• Season ticket loan
• Life Assurance
• Bupa Medical Cover
• Staff discount
• 25 days holiday, rising over time up to a maximum of 33 days.

Overview

Our award-winning client is based in Leatherhead. As a Customer Coordinator, you will be working as a member of the Customer Service Team, capturing defect information, facilitating and arranging works in occupied properties. Liaising with Customer Service Managers, Customer Service Operatives, Customer Relations Managers and Site Teams to provide a high level of care and attention to our customer post occupation.

What is the day-to-day role of a Customer Coordinator:

• Process work sheets from Customer Service visits, assess works required and manage rectification, issue defect notices to sub-contractors.
• Foster a supportive relationship with the customer, maintaining excellent communication throughout their two-year new home warranty.
• Maintain the customer data base, logging all calls and emails, completing relevant reports and administration as required.
• Ensure Operatives diaries are managed, book in works and act on feedback.
• Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser.
• Instruct subcontractor works, keeping the customer informed, providing feedback on quality and punctuality.
• As a Customer Coordinator, you will ensure that any serious issues are reported to senior managers immediately.
• Identify common complaints/defects and report to Customer Service Manager.
• Ensure that all resolutions are escalated and communicated appropriately.

Required Skills and Qualifications of a Customer Coordinator

• Experience supporting an office with administrative tasks
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint
• Excellent written and telephonic communication skills
• Ability to handle complaints and difficult situations
• Excellent problem solving and decision-making skills
• We expect our Customer Coordinator to have strong organisational, people management, planning and negotiation skills