Customer Care Operative

Our client is looking for a multi-skilled tradesperson with a full, clean drivers license to join their team. This role is varied and will cover a variety of trades such as carpentry, tiling, painting and decorating, mastic, plastering, etc. Working across Surrey, West Sussex and Hampshire, this is a varied role where no two days are the same…

• £28,000 – £40,000 depending on experience
• Car allowance
• 25 days holiday

Job description:

• Carrying out a range of work for customers who have moved into their new homes.
• Responsible for ensuring each job has the correct tools, paint, supplies, etc to do the work
• Complete all the necessary information on work completed and raise if any follow up is required
• Maintain good communication with customers and the inhouse customer care team
• Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the team

The successful person will have;

• Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
• Full, clean driving licence and residing within easy reach of our Southern regional developments.
• Customer focused and wanting to deliver a high standard of service to our customers.
• Great communication skills.
• Good at planning out work and what equipment/supplies, etc is needed in advance.
• Friendly and professional approach.
• Proactive problem solver, using your initiative to find solutions.
• Confident IT skills and ideal if you have previous use of customer care software.

Please note as this role is working in our customers’ homes, we will conduct a criminal records check.

Additional Information:

• Discretionary annual and long-term bonus schemes
• Pension scheme
• Annual leave starting at 25 days to a max of 30 days
• Life assurance
• Many wellbeing benefits – on-demand GP service, free weekly fitness classes, discounted gym membership, Employee Assistance Programme and a cycle to work scheme