Job Summary:

Receiving inbound Sales calls and providing customers with high levels of customer service
The postholder will be trained to investigate, negotiate and settle claims.
Once the initial training has been completed, the postholder will be mentored as they take responsibility for their own case load including fire, theft, windscreen claims and eventually some non-serious personal injury, dealing with solicitors, insurance brokers,
loss adjustors etc and direct contact with customers and third parties.
The position represents an excellent opportunity for a career in motor insurance
and full training (minimum 3 year period), encouragement and financial support will be provided. The company will also assist in obtaining professional qualifications.

Main Tasks:
Ensure that allocated claims are investigated
Act as the key contact for specific customers / brokers
Communication with policyholders, solicitors and others by telephone and in writing
Identify opportunities to make recoveries and follow the recovery through.
Maintain accurate estimates on outstanding claims so that the appropriate reserve can be made for each claim
Work within the team to ensure that all claims are settled within appropriate time frames.

Qualifications & Experience
5 GCSE passes or equivalent (grades A-C) including English and Mathematics
Experience of working in an office environment would be an advantage
Excellent communication skills (oral and written format)
An attention to detail and an ability to accurately record information
A common sense and well organised approach is essential
A friendly, outgoing nature and ability to work as part of a team
Computer skills - experience using Microsoft Office would be an advantage
Driving experience (advantageous but not essential)

Additional Information;
Salary £13,500
6 monthly salary reviews
3 year - Training programme
Excellent scope to progress