Customer Service Advisor

Job Purpose:
Working within the inbound call centre to effectively manage all incoming calls and web enquiries. To maximize every sale and enrollment opportunity, generating leads for the outbound sales team. Also communicate with customer’s pre and post-enrolment ensuring effective management of their enrolments. Ensure all related operational and administrational requirements for a course is carried out efficiently. Handle all incoming enquiries effectively whilst ensuring the delivery of excellent customer service.

Key Responsibilities:
Answering all Inbound, Customer Service, Reception and Outbound rollover phone calls. Ensuring that all web enquiries are responded to in a timely fashion.
Converting incoming calls and web enquiries into sales and enrolments contributing to the team’s targets.
Up-selling and cross selling to prospects and customers where opportunities arise.
Generating well qualified leads from incoming calls and web enquiries for the outbound & corporate sales teams.

Qualifications & Skills:
Graduate calibre.
Experience of working in a demanding goal orientated customer service and inbound sales environment.
Previous experience of excellent customer service and an appreciation of customer related concerns.
Excellent verbal and written communication skills.
Good listening, numerical and critical and reasoning skills.
Confident, ability to use initiative with good organizational skills.
Experience of working within a business to business sales environment would be preferred.

Additional Information:
8.30am – 5pm or 9am – 5.30pm - Monday to Friday
£18,000 + £3,000 Commission
Based in Leatherhead
23 days holiday rising to 27
Pension
Private health care
Life Assurance
Lifelong learning – assistance with further education
Car parking
Sports club membership
Eye sight tests